Customer Service: The Next Normal (Business Growth Luncheon Series)
September 29, 2021 @ 12:00 pm - 1:00 pm
WESYour business has most likely changed over the pandemic and so, too, has your customer. People have access to more technological bells and whistles but at the same time, are more frustrated than ever. Understanding your customer and humanizing their experience can become your strategic advantage. The next normal in customer service will see businesses provide solutions to emotionally-charged, complex problems.