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9:30 am
Description There are more ways than ever to reach out and connect with existing and prospective clients. Social media presents a unique opportunity to build a two-way relationship with customers – but only if accompanied by a sound understanding of each platform’s functions, audience, expectations and best practices. This course helps business owners assess and [...]
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WESYour business has most likely changed over the pandemic and so, too, has your customer. People have access to more technological bells and whistles but at the same time, are more frustrated than ever. Understanding your customer and humanizing their experience can become your strategic advantage. The next normal in customer service will see businesses [...]
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